Terms & Conditions (AGB)
Seller
aem.berlin
Glasseye Co. UG (haftungsbeschränkt)
Weinbergsweg 21
10119 Berlin, Germany
Email: [email protected]
Phone: +49 151 64062338
Registered in the Commercial Register: HRB 216306 B, Amtsgericht Berlin-Charlottenburg
Tax number: 30/308/50181
VAT ID: DE351057553
Imprint: [link to Impressum]
1. Scope
These Terms apply to all orders placed via our online shop.
2. Products & Prices
All prices are in EUR and include VAT (where applicable). Shipping costs are shown at checkout.
3. Ordering & Contract
By clicking “Order” you submit a binding offer. We accept by sending an order confirmation email. Minor color/texture differences (e.g., hand-crafted items) may occur.
4. Payment
We accept:
- Card payments via Stripe
Payment is due immediately upon checkout.
5. Shipping & Delivery
We ship to: European Union, Asia, and North America.
Orders are shipped via DHL Germany with registered mail.
Estimated delivery times:
- Germany: 2–5 business days
- Other EU countries: 4–10 business days
- Asia & North America: 7–21 business days
You’ll receive tracking where available. If an item is unavailable, we will inform you and refund without delay.
6. Right of Withdrawal (EU Consumers)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you (or a third party named by you, who is not the carrier) took possession of the goods.
To exercise the right of withdrawal, inform us at the contact above with a clear statement (e.g., email). You may use the model form below, but it’s not mandatory.
Effects of withdrawal: We will refund all payments received from you, including standard delivery costs, within 14 days from the day we receive the returned goods or proof of return. We use the same means of payment you used, unless agreed otherwise.
Please return the goods without undue delay and in any event not later than 14 days from the day you informed us. You bear the direct cost of returning the goods.
We may deduct any loss in value if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions: Custom-made or clearly personalized items and sealed goods not suitable for return for health/hygiene reasons once unsealed are excluded, where applicable by law.
7. Returns Process (Practical)
Start your return by emailing [email protected] with your order number. Pack items securely and include your invoice or order number.
8. Warranty (Gewährleistung)
Statutory consumer rights apply. If a product is defective, contact us and we will repair, replace, or refund according to law.
9. Liability
We are liable without limitation for intent and gross negligence, and for injury to life, body, or health. For slight negligence we are liable only for breach of essential contractual duties (cardinal duties); in that case liability is limited to foreseeable damage typical for the contract.
10. Gift Cards & Promotions
Gift cards and coupons are non-refundable and subject to the terms stated on them.
11. Intellectual Property
Designs, images, and content are owned by Glasseye Co. UG (haftungsbeschränkt). Please do not reproduce without permission.
12. Privacy
See our Privacy Policy: [link]. We process personal data only as permitted by law.
13. Dispute Resolution
The EU Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
14. Governing Law
German law applies, excluding the UN CISG. For consumers, mandatory consumer protection rules of your country of residence remain unaffected.
Last updated: [date]
Model Withdrawal Form
(Complete and send back only if you wish to withdraw from the contract.)
To: Glasseye Co. UG (haftungsbeschränkt), Weinbergsweg 21, 10119 Berlin, Email: [email protected]
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service ():
— Ordered on ()/received on ():
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if on paper):
— Date:
() Delete as appropriate.
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